Swell: quality customer service = customer loyalty

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Swell

Take customer experience to the next level: connect Swell to your help desk to view and edit your customers' loyalty points when interacting with them on support requests.

Gorgias is the only help desk to connect your Swell app to your customer service. Award loyalty points to disappointed customers or brand ambassadors.

Display customer loyalty points in your help desk

Don’t you agree: you want to know your customer’s value when providing them customer support?

Connecting Swell to your Gorgias account will display your customer’s purchase profile and loyalty points when replying to their requests. Adapt your customer service efforts to your customer’s value.

Edit loyalty points live when providing support - coming soon

Win back a disappointed customer with extra points! Reward a loyal customer for his great feedback! This is possible in one click.

Edit your customers’ loyalty points live when answering to their requests. Combine your loyalty program with customer service to offer the best possible customer experience.

Provide smooth customer experience

Knowing your customer is essential to providing accurate support.

Connecting your back office apps to Gorgias will match and display all the customer information next to your customer’s request.

Integrate your support channels - Gmail, FB, Instagram, live chat - with Gorgias to manage them from a unique help desk to build smooth, coherent customer interaction.

Discover other integrations

COMMING SOON

BigCommerce

Display customer profiles and orders next to tickets. Edit orders in one click.

BigCommerce

Display customer profiles and orders next to tickets. Edit orders in one click.

COMMING SOON

Shopify

Display customer profiles and orders next to tickets. Edit orders in one click.

Shopify

Display customer profiles and orders next to tickets. Edit orders in one click.

COMMING SOON

Shopify Plus

Display customer profiles & orders next to tickets. Edit tickets from Gorgias.

Shopify Plus

Display customer profiles & orders next to tickets. Edit tickets from Gorgias.

Empower your Ecommerce
stack with Gorgias

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