Cartloop

Cartloop has built an additional revenue channel for brands looking to create better customer relationships and personalized shopping experiences.

If a customer would like a refund and Cartloop doesn't have the ability to issue it, a new ticket will be created seamlessly to Gorgias to solve the issue with the same phone number.

This will be helpful in cases when there are: 

• Questions about an existing order (from time of delivery to modifying or cancelling it)
• Errors of any kind from the merchant's side
• Returns that need to be made
• Questions that can only be found in the client's database
• Sensitive customer matters
• Complains and feedback
• Custom orders