Konnektive

Display customers and their order information next to tickets and update information tied to a customer and their orders using macros. 

Display customers and their order information next to tickets and update information tied to a customer and their orders using macros. 

Get started with Gorgias
KonnektiveKonnektive
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/ecommerce-integrations/konnektive
Konnektive
Konnektive
trusted partner
preferred partner

Description

Konnektive is a cloud-based CRM and order management solution that helps optimize, centralize, and automate ecommerce business processes. With this integration, you can display order information right next to tickets in Gorgias and update customer information between the two platforms.

10 macros will automatically be created with this integration, that you can customize to fit your needs: 

  • Konnektive Refund Macro - Allows a Gorgias rep to issue a refund for a particular order. Can choose between full and partial refunds.
  • Konnektive Shipping Address Change Macro - Allows a Gorgias rep to change shipping address details tied to an order.
  • Konnektive Billing Address Change Macro - Allows a Gorgias rep to change billing address details tied to an order
  • Konnektive Cancel Order Macro - Allows a Gorgias rep to cancel an order. Can issue full refunds.
  • Konnektive Customer Note Macro - Allows a Gorgias rep to add a note to a customer record in the CRM.
  • Konnektive Customer Update Macro - Allows a Gorgias rep to update info on a CRM customers record.
  • Konnektive Cancel Purchase Macro - Allows a Gorgias rep to cancel a CRM Purchase.
  • Konnektive Pause Purchase Macro - Allows a Gorgias rep to pause a CRM Purchase.
  • Konnektive Refund Purchase Macro - Allows a Gorgias rep to refund a CRM Purchase.
  • Konnektive Update Purchase Macro - Allows a Gorgias rep to update a CRM Purchase.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

Konnektive

Display customers and their order information next to tickets and update information tied to a customer and their orders using macros. 

Get started with Gorgias
trusted partner
preferred partner
Categories
No items found.
Konnektive
Pricing
Free
This integration is free to install
in Gorgias

Overview

Konnektive is a cloud-based CRM and order management solution that helps optimize, centralize, and automate ecommerce business processes. With this integration, you can display order information right next to tickets in Gorgias and update customer information between the two platforms.

10 macros will automatically be created with this integration, that you can customize to fit your needs: 

  • Konnektive Refund Macro - Allows a Gorgias rep to issue a refund for a particular order. Can choose between full and partial refunds.
  • Konnektive Shipping Address Change Macro - Allows a Gorgias rep to change shipping address details tied to an order.
  • Konnektive Billing Address Change Macro - Allows a Gorgias rep to change billing address details tied to an order
  • Konnektive Cancel Order Macro - Allows a Gorgias rep to cancel an order. Can issue full refunds.
  • Konnektive Customer Note Macro - Allows a Gorgias rep to add a note to a customer record in the CRM.
  • Konnektive Customer Update Macro - Allows a Gorgias rep to update info on a CRM customers record.
  • Konnektive Cancel Purchase Macro - Allows a Gorgias rep to cancel a CRM Purchase.
  • Konnektive Pause Purchase Macro - Allows a Gorgias rep to pause a CRM Purchase.
  • Konnektive Refund Purchase Macro - Allows a Gorgias rep to refund a CRM Purchase.
  • Konnektive Update Purchase Macro - Allows a Gorgias rep to update a CRM Purchase.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

Konnektive

Display customers and their order information next to tickets and update information tied to a customer and their orders using macros. 

Display customers and their order information next to tickets and update information tied to a customer and their orders using macros. 

Get started with Gorgias
trusted partner
preferred partner
Categories
Konnektive
Pricing
Free
This integration is free to install to in Gorgias

Overview

How

Konnektive

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

Konnektive

Display customers and their order information next to tickets and update information tied to a customer and their orders using macros. 

Display customers and their order information next to tickets and update information tied to a customer and their orders using macros. 

Get started with Gorgias
KonnektiveKonnektive
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/ecommerce-integrations/konnektive
Konnektive
trusted partner
preferred partner

Description

Konnektive is a cloud-based CRM and order management solution that helps optimize, centralize, and automate ecommerce business processes. With this integration, you can display order information right next to tickets in Gorgias and update customer information between the two platforms.

10 macros will automatically be created with this integration, that you can customize to fit your needs: 

  • Konnektive Refund Macro - Allows a Gorgias rep to issue a refund for a particular order. Can choose between full and partial refunds.
  • Konnektive Shipping Address Change Macro - Allows a Gorgias rep to change shipping address details tied to an order.
  • Konnektive Billing Address Change Macro - Allows a Gorgias rep to change billing address details tied to an order
  • Konnektive Cancel Order Macro - Allows a Gorgias rep to cancel an order. Can issue full refunds.
  • Konnektive Customer Note Macro - Allows a Gorgias rep to add a note to a customer record in the CRM.
  • Konnektive Customer Update Macro - Allows a Gorgias rep to update info on a CRM customers record.
  • Konnektive Cancel Purchase Macro - Allows a Gorgias rep to cancel a CRM Purchase.
  • Konnektive Pause Purchase Macro - Allows a Gorgias rep to pause a CRM Purchase.
  • Konnektive Refund Purchase Macro - Allows a Gorgias rep to refund a CRM Purchase.
  • Konnektive Update Purchase Macro - Allows a Gorgias rep to update a CRM Purchase.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase