Konnektive
Display customers and their order information next to tickets and update information tied to a customer and their orders using macros.
Display customers and their order information next to tickets and update information tied to a customer and their orders using macros.
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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/ecommerce-integrations/konnektiveKonnektive
Display customers and their order information next to tickets and update information tied to a customer and their orders using macros.
Description
Konnektive is a cloud-based CRM and order management solution that helps optimize, centralize, and automate ecommerce business processes. With this integration, you can display order information right next to tickets in Gorgias and update customer information between the two platforms.
10 macros will automatically be created with this integration, that you can customize to fit your needs:
- Konnektive Refund Macro - Allows a Gorgias rep to issue a refund for a particular order. Can choose between full and partial refunds.
- Konnektive Shipping Address Change Macro - Allows a Gorgias rep to change shipping address details tied to an order.
- Konnektive Billing Address Change Macro - Allows a Gorgias rep to change billing address details tied to an order
- Konnektive Cancel Order Macro - Allows a Gorgias rep to cancel an order. Can issue full refunds.
- Konnektive Customer Note Macro - Allows a Gorgias rep to add a note to a customer record in the CRM.
- Konnektive Customer Update Macro - Allows a Gorgias rep to update info on a CRM customers record.
- Konnektive Cancel Purchase Macro - Allows a Gorgias rep to cancel a CRM Purchase.
- Konnektive Pause Purchase Macro - Allows a Gorgias rep to pause a CRM Purchase.
- Konnektive Refund Purchase Macro - Allows a Gorgias rep to refund a CRM Purchase.
- Konnektive Update Purchase Macro - Allows a Gorgias rep to update a CRM Purchase.
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
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