Delighted

You can automatically distribute Delighted feedback requests after Gorgias tickets are updated.

Delighted empowers teams to gather real feedback from customers in minutes, not weeks.

Get started with Gorgias
DelightedDelighted
More information soon. In the meantime, visit the following documentation page:
https://help.delighted.com/article/610-the-gorgias-integration
Delighted
Delighted
trusted partner
preferred partner
Categories
Pricing
Free
Free and premium plans available

Description

Delighted’s easy-to-use CX platform allows teams to start capturing feedback quickly, share the results automatically, and build a company culture based around the voice of customers.

What can you expect with Delighted?


- Launch surveys in minutes to eCommerce customers
- CSAT, CES, and other post-support optimized survey types
- Customizable and user-friendly - no tech knowledge required
- Built-in survey best practices for maximizing response rates
- Smarter insights and automation powered by Delighted AI
- Real-time dashboard for CX oversight
- White glove service from your customer Concierge
- Industry-leading CX practices backed by Qualtrics

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
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Delighted

You can automatically distribute Delighted feedback requests after Gorgias tickets are updated.

Get started with Gorgias
trusted partner
preferred partner
Categories
Delighted
Pricing
Free
Free and premium plans available
This integration is free to install
in Gorgias

Overview

Delighted’s easy-to-use CX platform allows teams to start capturing feedback quickly, share the results automatically, and build a company culture based around the voice of customers.

What can you expect with Delighted?


- Launch surveys in minutes to eCommerce customers
- CSAT, CES, and other post-support optimized survey types
- Customizable and user-friendly - no tech knowledge required
- Built-in survey best practices for maximizing response rates
- Smarter insights and automation powered by Delighted AI
- Real-time dashboard for CX oversight
- White glove service from your customer Concierge
- Industry-leading CX practices backed by Qualtrics

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.