Take care of your shoppers with Gorgias & Delighted

More information soon. In the meantime, visit the following documentation page:

https://help.delighted.com/article/610-the-gorgias-integration

Delighted

Delighted empowers teams to gather real feedback from customers in minutes, not weeks.

Description

Delighted’s easy-to-use CX platform allows teams to start capturing feedback quickly, share the results automatically, and build a company culture based around the voice of customers.

What can you expect with Delighted?

‍
- Launch surveys in minutes to eCommerce customers
- CSAT, CES, and other post-support optimized survey types
- Customizable and user-friendly - no tech knowledge required
- Built-in survey best practices for maximizing response rates
- Smarter insights and automation powered by Delighted AI
- Real-time dashboard for CX oversight
- White glove service from your customer Concierge
- Industry-leading CX practices backed by Qualtrics

‍

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”

Dave Szymaszek, Head of Customer Experience @ Marine Layer

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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.

Guita Gopalan, Chief Revenue Officer @ Ellana

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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”

Danny Taing, Founder & CEO @ Bokksu

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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”

Amanda, Director of Operations @ Darn Good Yarn

Read Usecase

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