TXTFi

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

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More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/txtfi
TXTFi
TXTFi
Pricing
Free
Free and premium plans available
  • Free and premium plans available
  • 60 days free trial
  • Free and premium plans available
  • 60 days free trial

Description

Enabling this integration allows TXTFi to create SMS tickets inside Gorgias. When support agents respond to the ticket in the Gorgias interface, the responses will be sent out via the same SMS number that the initial message came through, in turn allowing a seamless, side-by-side conversation with your customer, while still allowing automated ordering through SMS.

For example a Gorgias ticket (conversation) can be initiated in one of two scenarios:

1. If a customer is having difficulty while using our automated ordering bot, they will be asked or automatically connected to a live agent through Gorgias (depending on your settings).  Once the Gorgias conversation is completed, our automated bot will re-engage.

2. A customer can send an SMS to your number with one of various trigger words to open a new Gorgias conversation.

When a ticket is closed in Gorgias, our TXTFi automated bot will re-engage itself. Any future responses from the customer will create a new ticket in Gorgias.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
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We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
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“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
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“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
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