TXTFi

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

Get started with Gorgias
TXTFiTXTFi
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/txtfi
TXTFi
TXTFi
trusted partner
preferred partner
Categories
Pricing
Free
Free and premium plans available
60 days free trial

Description

Enabling this integration allows TXTFi to create SMS tickets inside Gorgias. When support agents respond to the ticket in the Gorgias interface, the responses will be sent out via the same SMS number that the initial message came through, in turn allowing a seamless, side-by-side conversation with your customer, while still allowing automated ordering through SMS.

For example a Gorgias ticket (conversation) can be initiated in one of two scenarios:

1. If a customer is having difficulty while using our automated ordering bot, they will be asked or automatically connected to a live agent through Gorgias (depending on your settings).  Once the Gorgias conversation is completed, our automated bot will re-engage.

2. A customer can send an SMS to your number with one of various trigger words to open a new Gorgias conversation.

When a ticket is closed in Gorgias, our TXTFi automated bot will re-engage itself. Any future responses from the customer will create a new ticket in Gorgias.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase
Browse apps

TXTFi

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

Get started with Gorgias
trusted partner
preferred partner
Categories
TXTFi
Pricing
Free
Free and premium plans available
This integration is free to install
in Gorgias
60 days free trial

Overview

Enabling this integration allows TXTFi to create SMS tickets inside Gorgias. When support agents respond to the ticket in the Gorgias interface, the responses will be sent out via the same SMS number that the initial message came through, in turn allowing a seamless, side-by-side conversation with your customer, while still allowing automated ordering through SMS.

For example a Gorgias ticket (conversation) can be initiated in one of two scenarios:

1. If a customer is having difficulty while using our automated ordering bot, they will be asked or automatically connected to a live agent through Gorgias (depending on your settings).  Once the Gorgias conversation is completed, our automated bot will re-engage.

2. A customer can send an SMS to your number with one of various trigger words to open a new Gorgias conversation.

When a ticket is closed in Gorgias, our TXTFi automated bot will re-engage itself. Any future responses from the customer will create a new ticket in Gorgias.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.
Browse apps

TXTFi

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

Get started with Gorgias
trusted partner
preferred partner
Categories
TXTFi
Pricing
Free
Free and premium plans available
This integration is free to install to in Gorgias
60 days free trial

Overview

How

TXTFi

x Gorgias works together

·
·
·
“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty. ”
Dave Szymaszek - Head of Customer Experience @ Marine Layer
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan - Chief Revenue Officer @ Ellana
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing - Founder & CEO @ Bokksu
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda - Director of Operations @ Darn Good Yarn

All of your customer support channels in one place

Email
Answer every email from shoppers in a shared workspace, so your agents always know who to support next and have the context they need to provide exceptional support.
Social Media
Like a Facebook comment, send a shipping status in a private Instagram message, or answer questions on Twitter – all from a centralized helpdesk.
Live Chat
Gorgias live chat is the easiest way to offer conversational text message support for an uninterrupted conversation with customers on the go.

TXTFi

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

TXTFi allows brands to leverage purchasing through SMS and ensure side-by-side customer support to communicate with customers in real time.

Get started with Gorgias
TXTFiTXTFi
More information soon. In the meantime, visit the following documentation page:
https://docs.gorgias.com/sms-integration/txtfi
TXTFi
trusted partner
preferred partner
Categories
Pricing
Free
Free and premium plans available
60 days free trial

Description

Enabling this integration allows TXTFi to create SMS tickets inside Gorgias. When support agents respond to the ticket in the Gorgias interface, the responses will be sent out via the same SMS number that the initial message came through, in turn allowing a seamless, side-by-side conversation with your customer, while still allowing automated ordering through SMS.

For example a Gorgias ticket (conversation) can be initiated in one of two scenarios:

1. If a customer is having difficulty while using our automated ordering bot, they will be asked or automatically connected to a live agent through Gorgias (depending on your settings).  Once the Gorgias conversation is completed, our automated bot will re-engage.

2. A customer can send an SMS to your number with one of various trigger words to open a new Gorgias conversation.

When a ticket is closed in Gorgias, our TXTFi automated bot will re-engage itself. Any future responses from the customer will create a new ticket in Gorgias.

“Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.
Dave Szymaszek, Head of Customer Experience @ Marine Layer
Read Usecase
We’ve stopped hunting and matching Facebook users to customer accounts on Shopify. The information we need is surfaced so we can respond better and faster.
Guita Gopalan, Chief Revenue Officer @ Ellana
Read Usecase
“I like the pricing structure: in a startup, everybody should be an agent. Zendesk charges per agent. Gorgias' pricing is smarter.”
Danny Taing, Founder & CEO @ Bokksu
Read Usecase
“With all the Gorgias integrations, my team doesn't need to jump between tools. This has helped us dramatically improve customer satisfaction.”
Amanda, Director of Operations @ Darn Good Yarn
Read Usecase